READERSBAY / HERE TO HELP
A little help, when you need it.
From finding your order to getting back to a book. Let’s find the next step.
Quick answers
Payment deducted, but no book?
Open the order and choose Verify payment status. Do not pay again while the first payment is uncertain. If it remains unresolved, include the order reference in your support request.
Where is my purchased ebook?
Sign in and open My Books. Reading access follows verified payment. Guest buyers can follow the order’s instructions to confirm their email and claim their books. PDF downloads are not offered.
Forgot your password?
Request a reset from the sign-in page. Open the latest reset email, save a new password, then sign in with that password.
Will my saved list follow me to another device?
Books saved while signed in belong to your account. Guest lists stay in that browser; you can import them after signing in.
Can I buy a personalized summary now?
The summary checkout will show payment when the service is ready. A displayed price or product description alone does not mean it is available.
How do I request a refund?
For duplicate payments, wrong or defective files, contact us under the refund policy. Include the order reference and describe the problem.
Tell us what you need
Write to us
Email your question with the order reference, if relevant. Never include passwords, card details or OTPs.
support@readersbay.com