READERSBAY / POLICIES
Refund Policy
Updated 24 September 2026
Pre-launch draft. Operator details and final approval are pending. Paid checkout is closed.
Digital delivery
ReadersBay sells digital books. There is no physical shipment. After verified payment, the purchased PDF is available in your account library. If payment is pending, access waits for payment verification.
When to contact us
Contact us if you were charged twice, received the wrong title, cannot access a purchased file, or the supplied file is defective. Include your order reference and a description of the problem. Never send card numbers, wallet PINs, or passwords.
How we resolve a request
We review the order and payment record, then provide access, replace a defective file, or arrange an appropriate refund. A downloaded digital book is not automatically refundable for a change of mind, except where applicable law requires otherwise. This policy does not limit your statutory rights.
Refund processing
Approved refunds are returned through the original payment channel when supported. Processing time depends on EPS and your bank or wallet provider. We will communicate the applicable timing when your refund is approved. Refunds are handled by support; the website does not automatically reverse payments.